We’ve always believed that the best measure of a care company isn’t what it says about itself. It’s what the people it supports say. So, we’re proud to share that Lapis Care currently holds a review score of 10 out of 10 on Homecare.co.uk, based on 54 reviews submitted over the years.
Out of 54 reviews, 53 rate their overall experience as Excellent. Not good, excellent! That’s not something we take for granted.
Who’s leaving these reviews?
The people reviewing us are mostly the sons, daughters and partners of the people we care for. The family members who are often carrying a great deal of worry, and who have trusted us with the people they love most. Their words carry real weight and reading them reminds us why we do what we do.
Families tell us things like:
“It is a huge weight off my mind living far away to know that my dad is in such good and caring hands.” — Charlotte C, daughter of a client
“We are often forgotten by society. But you’re not alone with Lapis Care.” — Theresa D, whose 93-year-old mum is supported by our team
“A truly professional company with a heart and a soul.” — Pamela L, whose mum received care for three years until she passed away at 96
What people value most
Across the reviews, a few themes come up again and again. Families talk about the reliability of the team, the genuine relationships that form over time, and the peace of mind that comes from consistent, familiar faces. People mention carers who go beyond the task in hand. Those who sit and chat, who notice things, who keep families informed, and who treat clients with real dignity.
Several reviewers specifically mention how much it means to have someone they can count on when they live far away from a parent, or when they’re caring for a loved one themselves and need support too. That’s something we think about a lot at Lapis Care. The people we care for are rarely alone in their situation, and neither are their families.
Lapis Care client reviewWhat the score reflects
Homecare.co.uk’s review score takes into account both the average star rating and the number of recent positive reviews. Our current score of 10 reflects an average rating of 4.98 out of 5 across all reviews in the last two years, with every single one of those reviews rated either Good or Excellent.
This has contributed to Lapis Care being recognised in the Homecare.co.uk Top 20 Home Care Providers in South East England. An award we’re proud to have won on multiple occasions, and one that’s based entirely on verified reviews from the families we support.
A note from us
We read every review, and we respond to every review. Not because it looks good, but because the people who take the time to write them deserve a personal response. If you’re considering care for a loved one, we’d encourage you to read what families have said. And if you’re already a Lapis family, thank you. Your kind words mean more to our team than you know.